Hey, AT&T: Hire More People to Answer the Phone
I’ve been on hold for about an hour now. I have to end the call to hop in the shower and make it to work on time. All I want is details on using my iPhone in Europe. Perhaps I’m better off searching online.
The automated message told me at the outset that they were experiencing unusually long wait times. But an hour? And still no answer? They could’ve at least had the courtesy, as some automated services do, to tell me how long the wait was.
Oh well, at least I have speaker phone, and could get on with my life. You know, answering email, surfing news, blogging.
